Return policy

If the product did not meet your expectations or you want to return the order for some other reason, please notify us within 14 days of receiving the order. To exercise the right of cancellation, please inform us of the decision to cancel the product or the entire order by email mail@diter.com.
It is also considered as a notification to fill the return form and return it together with the product.

You have the right to exchange or return part or all of the products in the order free of charge. The products to be returned or exchanged must be in the original packaging and in salable condition. The salable product is unused, intact and clean. The product to be returned must be packed in the original shipping packaging or something similar. Please attach the completed return form. If it is not possible to print the return form, it is enough to attach a free-form notification to the return, which shows the customer's contact information, the order number and the product numbers of the products to be returned.

The price of the order or returned products will be reimbursed to the customer as soon as possible after receiving the return. We do not reimburse the shipping/delivery costs of the return. Please also take into account that Customer returns travel much slower than normal parcel traffic.

If you have ordered a package to be picked up at Diter Oy's office, any returnable products must be returned to Posti or Matkahuolto. In these cases, return the products according to the instructions above. You can also bring the products directly to Diter in person, but please agree on this in advance by email.

Please note that not picking up the package is not a return. We charge EUR 21 worth of handling costs from the amount of the return for packages that have not been picked up within the package's storage period. If you do not want to pick up your package, notify our customer service by email. The e-mail message is considered a return notification and in this case no extra processing costs will be charged for the return.

If you want to exchange the product for another one, attach the return form with the return, where you tell which product you want to exchange. Once the return reaches us, it is processed automatically. Note! Exchange is only possible for a product of the same price.

Processing returns takes about a couple of weeks. We cannot reserve replacement products ready for customers, so if you definitely want to get a new product in the right size, we recommend you place a new order. This way you get the new product faster. If the price of the new product is more expensive than your original order, send a message to our customer service and explain the situation, and we will change the price of the new product to the original price. After this, you can simply return the unsuitable product.

Please ensure that your device is insured in case your device/product is broken or lost during delivery.
Diter Oy is not responsible for damages caused during shipment.

Unfortunately, sometimes, despite careful packaging, packages suffer damage in transit. If the product has been damaged during transport, take a photo of the product and the transport package, and send them to us by email (mail@diter.com). This way we can file a damage report for the transport damage and you will receive a replacement product as quickly as possible. Always keep the damaged transport packaging.

Please always check the correctness and condition of the products you ordered before using them. If there is a manufacturing or material defect in the product, please always contact our customer service first so that we can deal with the matter on a case-by-case basis and get the replacement product on the way as soon as possible. If a completely wrong product has been included in the package, please contact our customer service first in these cases as well.

When the shipment arrives, we ask you to check the packaging and its contents. Report any missing or defective devices/products immediately. In all warranty and repair cases, the seller's compensation obligation is limited to a maximum of the purchase price of the product. The seller has no obligation to compensate for indirect damages.
For all questions about the shipment, you can contact us by phone or email.